Privacy Policy

1. Introduction & Scope

Welcome to the Momentum Lounge Privacy Policy. Ocio Hispano Memento S.L. is committed to protecting your personal data. This document outlines how we collect, use, and safeguard your information when you access our free-to-play social casino environment. We respect your privacy and ensure compliance with applicable data protection laws. By using the platform, you acknowledge the practices described herein. This policy applies exclusively to the Momentum Lounge website and its related subdomains. It does not cover third-party services that may be linked from our platform.

2. Data Controller Identity

The data controller responsible for your personal data is Ocio Hispano Memento S.L., registered at Calle de Alcalá, 44, 28014 Madrid, Spain. Registration Number: B87654321. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details provided in section 13. We are dedicated to ensuring that your data is handled transparently and securely.

3. Personal Data Collected

We collect various types of personal data to provide and improve our services. This includes Identity Data (such as your first name, last name, and username), Contact Data (such as your email address), Technical Data (including your IP address, browser type and version, time zone setting, and operating system), and Usage Data (information about how you use our website, including game interactions, virtual currency balance, and session duration). We do not collect any Special Categories of Personal Data (such as details about your race, ethnicity, religious beliefs, or health information).

4. Methods of Collection

We use different methods to collect data from and about you. Direct interactions occur when you register for an account, subscribe to our newsletters, or contact support. Automated technologies, such as cookies and server logs, collect Technical Data regarding your equipment and browsing actions as you interact with our website. We may also receive data from third parties, such as analytics providers, which help us understand user behavior and improve platform performance.

5. Purpose of Processing

We process your personal data for specific, legitimate purposes. Primarily, we use it to register you as a new user, manage our relationship with you, and deliver the social casino experience. We also process data to administer and protect our business (including troubleshooting, data analysis, testing, and system maintenance), to deliver relevant website content, and to use data analytics to improve our website, products, marketing, and user relationships. We ensure that we only process data necessary for these stated purposes.

6. Legal Basis for Processing

Our processing of your personal data relies on several legal bases. Performance of a Contract: Processing is necessary to provide the services you requested upon registration. Legitimate Interests: We process data to run our business, provide administration, IT services, and network security. Consent: Where required by law, we rely on your explicit consent, such as for direct marketing communications. You have the right to withdraw consent at any time.

7. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers acting as processors, such as IT and system administration providers. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are not permitted to use your personal data for their own purposes and may only process it for specified purposes and in accordance with our strict instructions. We may also disclose data if required by law or regulatory authorities.

8. International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure a similar degree of protection is afforded to it by utilizing specific contracts approved by the European Commission or ensuring the destination country has adequate data protection laws in place. We take all reasonable steps to ensure your data is treated securely and in accordance with this privacy policy, regardless of where it is processed.

9. Data Retention Periods

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, the purposes for which we process your data, and applicable legal requirements. Generally, user account data is retained as long as the account is active and for a standard administrative period thereafter.

10. User Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have significant rights regarding your personal data. These include the right to Request Access to your personal data, Request Correction of incomplete or inaccurate data, Request Erasure of your personal data (the "right to be forgotten"), Object to Processing of your data, Request Restriction of processing, and Request Data Portability. If you wish to exercise any of these rights, please contact us. We may need to request specific information to confirm your identity.

11. Security Measures

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business need to know. They will only process your data on our instructions and are subject to a duty of confidentiality. We have procedures to deal with any suspected data breach and will notify you and applicable regulators where legally required.

12. Automated Decision Making

We do not use automated decision-making processes that would produce legal effects concerning you or similarly significantly affect you. While we use algorithms within our games to determine random outcomes (RNG), these relate purely to the virtual, free-to-play mechanics and have no real-world financial or legal implications for the user. Any profiling we perform is strictly limited to analyzing platform usage to improve the user experience and is not used to make automated decisions with legal impacts.

13. Policy Updates & Contact

We keep this privacy policy under regular review and reserve the right to modify it at any time. Any changes will be posted on this page. We encourage you to review this policy periodically. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: contact@waitingforthatmoment.com. Mail: Ocio Hispano Memento S.L., Calle de Alcalá, 44, 28014 Madrid, Spain. We will endeavor to respond to your inquiries promptly and thoroughly.